8.2 Review score
2 February 2018
An enjoyable and comfortable stay.
The dinner on the first and third night was exactly the same. More variety would be more appreciated. Communication with front desk staff in English was not easy.
The location is strategically located. The resort staff were very accommodating and hospitable.
17 April 2017
The food is so delicious! And the service is good!
14 April 2017
Very nice hotel. Very relax.
28 March 2017
Great for skiing. Great food :)
They answer quite slow on email and the room had a window that could not open, which had a blind on, so we couldn't see outside.
Really great food. Very nice staff. Close to the slopes.
11 March 2017
Best accommodation for hakuba goryu hands down
Amazing staff sooo friendly ready to help whenever they can. Location can't be beat
27 February 2017
Great location, hotel and staff!
Fantastic location, 50m walk to escal plaza and ski lifts. Staff were excellent, their English wasn't incredible but it was adequate, it certainly helps if you know a small amount of Japanese words to help get your message across. Breakfast was simple but yummy, room and facilities were great.
23 February 2017
The hotel location is very closed to the Goryu ski resort , just around few minutes walk. All the staff are very nice , and the most surprising thing is the food provided by the hotel! It is excellent!!! Meal changes everyday!
22 February 2017
Good hotel with superb food!
Outdoor onsen is closed but indoor onsen is adequate. Bed could be firmer. Would be better if there's more hanging space or hangers for clothes.
We booked half board. Food was superb. We were always looking forward to our dinners after skiing. We stayed for 5 nights and dinners were different every night. Breakfast spread (Japanese and western) is quite similar everyday but adequate, sometimes with new dishes added. A short uphill walk (5 min) to the ski area.
5 February 2017
Not a 4 star hotel, very expensive, not geared for westerners
They ran out of milk at breakfast and weren't prepared to go & buy more! Breakfast finished too early at 9am. Only one member of staff spoke a small amount of English. After a long days ski there was only fruit as a snack at teatime. The drinks machine was't accessible apart from meal times & once in the afternoon. Soft beds, noisy main road outside. Very expensive for what it was. Not a 4* hotel by any means!
Location to ski lift
27 January 2017
It will be better if there is a shuttle. It will be especially convenient for family trip if there is shuttle, we can save effort to drag heavy luggage to take bus and walk to Hotel in snow day.
Great Breakfast and Dinner, Kind staffs and good services. we enjoyed the stay all the week.
26 January 2017
More help in getting to other places/transport options
Staff very kind and helpful Restaurant food outstanding Very quiet Spacious family room
Ashley and Jasmin
26 January 2017
Love this place staff amazing free dinner
One of the beds was very hard but otherwise perfect stay
Staff were amazing got a free dinner every night which was awesome
24 January 2017
Great location!! The hotel staff were super nice, lovely services and breakfast.
19 January 2017
Excellent location with just 5mins walk to Hakuba Goryu ski resort. The staffs are nice and very helpful. The foods are tasty and you won't feel boring. (we have 3 breakfasts and 3 dinners during our stay, which is totally different for each meals.) Onsen can be used after a whole day skiing. Hope we can come back again soon.
3 January 2017
Excellent location with excellent meals!
The evening meal was fantastic and the chef came to us every night to check all was ok. Lots of hot water for showers and baths. Onsen on site. Beds comfy and rooms were a good size. Staff very friendly and helpful and some spoke English quite well.
16 December 2016
Very friendly staff who when out their way to make my stay comfortable. The food was excellent.
14 April 2016
Wonderful, unexpected and a real delight
I'd had liked if there was a little more variety in the vending machine options, or more food options were available to me outside of the breakfast and dinner times. There's not a lot of food around.
Upon checking in I was handed two dinner vouchers for my two night stay and asked what time I would like to have dinner. Both nights when I came down to the lounge a place was already set just for me. Both nights I was treated to two different meal sets - a more traditional Japanese meal the first, a more western four course meal the second. This was unexpected and delicious. It made my stay more comfortable, and it was included in the cost of my spacious room. The location to the ski slopes is also unmatched, with the lifts being a short two minute walk away. There's also a number of equipment hire places next door.
8 March 2016
no ideal why, but the outdoor Onsen was close.
ski to door, short walk to the ski stations we really enjoy the breakfast and the dinner